Terms and conditions

1. About these terms

Welcome to INJAI, the AI assistant that keeps your business on top of every call, email and task.

INJAI is owned and run by Charlie Preite, a sole trader based in England. When these terms say "we" or "us", they mean INJAI. When they say "you", they mean you and the business you use INJAI for.

• INJAI is a service for businesses. By using it you confirm you are using it for your business or work.
• You must be 18 or over.
• If you agree to these terms for a business, you confirm you are allowed to do so on its behalf.

2. Your account and your team

• Give us accurate details and keep them up to date.
• Keep your password private. You are responsible for what happens on your account.
• Tell us straight away if you think someone else has used your account.
• Whoever creates a business on INJAI is its owner. Only the owner manages the plan, billing and business settings, and they can hand ownership to someone else in the team.
• Employees join using the company name and company ID. The owner or an admin decides who is accepted, and can remove or block people. The owner is responsible for the people they let into their business.
• Each person accepted into a business uses one seat on its plan, including the owner.

3. Plans, prices and limits

All prices are in pounds and include VAT. You pay exactly the price shown.

• Starter: £35 a month or £400 a year. 1 seat. Missed calls and voicemails are logged, but calls are not answered by AI.
• Growth: £125 a month or £1,200 a year. 2 seats, with AI call answering.
• Enterprise: £249 a month or £2,500 a year. Up to 5 seats, with AI call answering.

Each plan includes the features and monthly limits (call minutes, emails sorted and seats) shown on the Plans & billing page when you buy it. When you reach a limit, that feature stops until your next month starts or you move to a bigger plan. To keep INJAI fair for everyone, there are also daily limits on some AI features.

Features marked "Coming soon" are not available yet and are not part of what you pay for until we release them.

New prices apply to new purchases. If we ever change the price of a plan you already have, we will tell you at least 30 days before it applies, and you can cancel before then.

4. Free trial

• Starter, Growth and Enterprise bought online start with a 3-day free trial with all of that plan's features.
• You add a card when the trial starts. Nothing is taken during the trial.
• At the end of the 3 days we email you to say the trial is up and when your first payment will be taken.
• The first payment is taken 12 hours after that email. If you cancel before then, you pay nothing.
• There is one free trial per business and per person.

5. Payments and renewals

• Payments are handled securely by Stripe. We never see your full card number.
• Plans renew automatically every month or every year, depending on what you chose, until you cancel. The payment is taken from your saved payment method at the start of each period.
• If a payment fails, it may be tried again. If it still can't be taken, your plan may end and your business goes back to having no plan.
• Invoices are available from the Plans & billing page.

6. Discount codes

• A discount code must be entered at checkout and only works on the plans and for the time it says.
• Codes can't be combined with each other, swapped for cash or used more often than they allow.
• We may end a discount code at any time, but this won't change a discount you already have.

7. Cancelling a plan

• The owner can cancel at any time on the Plans & billing page.
• After cancelling, the plan keeps working for 3 days, or until the end of the period you've paid for if that comes sooner. It then ends and won't renew.
• Cancelling doesn't give a refund for time left on the plan, except as described under Refunds.

8. Refunds

• You can get a refund on any payment within 3 days of it being taken, using Request refund on the Plans & billing page.
• When a refund is made, the plan ends straight away.
• After those 3 days, payments are not refundable.
• Nothing in these terms takes away any right to a refund you have by law.

9. Terminating your account

You can terminate your account at any time in Settings, then Account, then Terminate account. When you do:

• you won't get a refund on anything you have already paid for;
• any paid plan on a business you own ends straight away;
• all data related to you is kept for 10 days, then erased. If you own a business, this includes that business and all its records;
• you are signed out and can't sign in to that account again.

10. Using INJAI fairly

You must not use INJAI to:

• break the law, or help anyone else break it;
• send spam or unwanted marketing, or harass, mislead or threaten anyone;
• pretend to be someone else, or a business you don't represent;
• upload anything harmful, such as viruses, or material you have no right to use;
• get into accounts, businesses or data that aren't yours, or test or get round INJAI's security or limits;
• copy, resell or rent out INJAI, or build a competing product from it;
• overload INJAI, for example with automated requests.

11. Your information and your customers' information

• Everything you and your business add to INJAI stays yours. You let us store and use it only to provide INJAI to you, as explained in our privacy policy.
• For your own customers' and callers' information, your business is in charge of it (the "data controller") and INJAI handles it on your behalf. You must have a lawful reason to use it and tell your customers how it is used, for example that calls may be answered by an AI receptionist or logged.
• Keep your own copies of anything important to you.

12. AI features

• INJAI's AI answers calls, sorts emails, suggests tasks and answers questions using the information you give it. AI can make mistakes, so check anything important before relying on it.
• The AI receptionist uses your business details. If online look-ups are switched on, it may also search public websites for information about your business. You are responsible for keeping your business details correct.
• The personal assistant only makes changes after you confirm them.
• INJAI is not an emergency service. Make sure callers with an emergency know to call 999.
• INJAI doesn't give legal, financial, medical or other professional advice.

13. Phone line and linked tools

• Phone features work by diverting your calls to a INJAI number. Your own phone provider may charge for diverting calls, and those charges are yours.
• Phone calls rely on other networks and providers, and we can't promise every call will connect.
• Tools you link, such as Gmail, Outlook, Google Calendar or Microsoft Teams, are run by other companies under their own terms. We aren't responsible for them or for them being unavailable.

14. Keeping INJAI running and changes to it

• We work to keep INJAI available and secure, but can't promise it will always be uninterrupted or error-free. We may pause it briefly for maintenance.
• We may improve or change features. If a change significantly reduces what your paid plan includes, we will tell you first and you can cancel.

15. When we can suspend or close an account

We may suspend or close an account if payments are not made, if these terms are seriously or repeatedly broken, or if we must do so by law. Where it's reasonable, we will warn you first and give you a chance to put things right.

16. Who owns what

INJAI, its software, design, name and logo belong to us. You may use INJAI while you have an account, but you may not copy, change or reuse any part of it.

17. Our responsibility to you

• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
• Otherwise, we are not responsible for lost profits, sales, business, opportunities or data, or for losses that weren't foreseeable.
• Our total responsibility to you for anything connected with INJAI is limited to the amount you paid us in the 12 months before the problem happened.

18. Changes to these terms

We may update these terms. The date at the top shows the latest version. If we make important changes, we will tell you in INJAI or by email and ask you to agree again before you carry on using INJAI.

19. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any disputes. Please contact us first so we can try to sort out any problem.

20. Contact us

• Email: INJAI.ai@hotmail.com
• Phone: 07444 730404